Toyota Announces Remedy Change to Certain RAV4 and Lexus HS 250h Vehicles

August 11, 2016
PLANO, Texas, August 11, 2016 – Toyota Motor Sales, U.S.A., Inc. today announced that it is changing the remedy for approximately 337,000 Model Year 2006 - 2011 Toyota RAV4 and Model Year 2010 Lexus HS 250h vehicles involved in a 2013 recall.  Dealers will replace both rear suspension arm assemblies with new ones at no cost to customers.  In addition, an epoxy will be applied to prevent future arm adjustment during vehicle service.
 
In the earlier action, if the nuts for adjusting rear wheel alignment were improperly tightened when an alignment was performed, rust could form on suspension arm threads.  If this occurs, and if the condition is not identified and remedied during servicing or repair under the existing remedy procedure, the threads can wear over time, causing the arm to separate, which could result in a loss of vehicle control.
 
All known owners of the involved vehicles will be notified by first class mail.
 
Information about automotive recalls, including but not limited to the list of involved vehicles, is subject to change over time.  For the most up-to-date Safety Recall information on Lexus, Toyota and Scion customers should check their vehicle’s status by visiting http://www.toyota.com/recall and entering the Vehicle Identification Number (VIN).  Safety Recall inquiry by individual VIN is also available at the NHTSA site: safercar.gov/vin.  For any additional questions, customer support is also available by calling Toyota Customer Service at 1-800-331-4331 or Lexus Customer Service at 1-800-255-3987. 
 
Customer Contacts
For the most up-do-date recall information, customers should contact
Toyota Customer Service
1-800-331-4331


Lexus Customer Service
1-800-255-3987


Customers can also access current information on open safety recalls by entering their Vehicle Identification Number (VIN) at:
www.toyota.com/recall or
http://www.safercar.gov/
Media Contacts
Victor Vanov      
469.292.1318

Brian Lyons        
310.468.2552
 
Tags
lexus hs 250h safety/recall toyota rav4

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