Title: Vice President
Toyota Financial Services
Anna Sampang is vice president, service operations, for Toyota Financial Services (TFS). Sampang assumed the position of vice president, service operations, Toyota/Lexus Financial Services in April 2017. She is responsible for engineering and supporting the strategic direction for service operations, with customer/dealer experience, debt management, quality assurance, training, knowledge management, operations/technology planning, operations compliance, workforce management, kaizen, and supplier management.
In her current role, Sampang has been instrumental in the development and implementation of service operations’ strategic priorities, and now leads a team driving critical business initiatives such as maturing the service operations compliance culture, reducing credit losses, and improving lease end processes. Her team has also delivered high-impact technology and knowledge management capabilities to the service operations organization. Sampang reports to Mike Wells, group vice president, service operations and Toyota Financial Savings Bank (TFSB).
Sampang joined Toyota Motor Sales in 1993, and has held roles in various departments such as vehicle logistics quality, port operations, manufacturing, parts logistics, business planning, and warehouse operations.
In 2000, Sampang joined TFS as an eBusiness Strategy Manager, and launched the toyotafinancial.com and lexusfinancial.com websites. After eBusiness, she took on a hybrid role in Human Resources, as an HR Consultant responsible for supporting the technology organization and delivering organizational development initiatives. Sampang was later promoted to National Manager, PMO, overseeing the Project Management Office in the IT organization.
In 2006, Sampang joined TFSB as the national programs manager, responsible for system conversions, program implementations, strategy, and communications. She was appointed as the chief operations officer in 2012, adding the responsibility for operations and vendor management to her role. In 2013, Sampang was promoted to the position of corporate manager, service operations planning.
Sampang graduated from California State Polytechnic University in Pomona, earning a bachelor’s degree in Industrial Engineering, and receiving her Master’s in Business Administration from the University of California, Irvine.